This page lists providers for AssetPilot for Jira, AssetPilot Connect, our websites and support. It also distinguishes services your organisation contracts and connects through Connect, which is in beta.
We give 30 days’ notice here before adding or replacing a subprocessor that handles App data. To be told about changes, or to object, write to privacy@plugins-factory.com.
App data
| Subprocessor | Purpose | Data | Location |
|---|---|---|---|
| Atlassian Pty Ltd and its affiliates | Forge hosting: compute, storage, secret storage, logs | All App data | Your Jira site’s location or data residency location |
Atlassian is the only subprocessor for App data. We operate no servers or databases.
Services you connect through AssetPilot Connect
These services are not our subprocessors. Your organisation chooses them, contracts with them and turns each one on. Connect sends data only after an admin configures a service.
| Service | Hosts | Data sent | Direction |
|---|---|---|---|
| Microsoft Intune (Graph) | login.microsoftonline.com, graph.microsoft.com |
Credentials to obtain a token; read requests | Reads devices |
| Jamf Pro | *.jamfcloud.com |
Credentials to obtain a token; read requests | Reads devices |
| Kandji | *.kandji.io |
API token; read requests | Reads devices |
| Slack | hooks.slack.com |
Event cards: asset tag, name, status, assignee display name | Sends |
| Microsoft Teams | *.webhook.office.com, *.logic.azure.com, *.powerplatform.com |
Same as Slack | Sends |
| Your webhook endpoints | The https URLs you enter (public addresses only) | Signed event payloads with Atlassian account ids | Sends |
Websites, support and business operations
| Subprocessor | Purpose | Data | Location |
|---|---|---|---|
| Atlassian Pty Ltd and its affiliates (Jira Service Management) | Support portal and support requests | Name, email address, request content and attachments | Atlassian cloud, plugins-factory.atlassian.net |
| Cloudflare, Inc. | Hosting plugins-factory.com and docs.plugins-factory.com | IP address and request details in logs | Global network |
| Google LLC (Google Workspace) | Email for support@, security@, privacy@ and info@ | Email content and addresses | United States and other Google locations |
| Google LLC (Google Analytics 4) | Website analytics, only after consent | Pseudonymous identifiers, pages, approximate location | United States |
| PostHog, Inc. | Website analytics, only after consent | Pseudonymous identifiers, pages | United States |
Read the privacy policy for processing purposes, retention and rights.