These are internal objectives for AssetPilot for Jira and AssetPilot Connect, not contractual guarantees. Connect is in beta; its objectives do not describe a live service.
Both apps run on Atlassian Forge, so availability depends on Atlassian’s platform. See developer.status.atlassian.com for platform status.
Internal objectives
| Indicator | Objective, rolling 30 days | Measured from |
|---|---|---|
| App function invocations that complete without a server error | 99.5% | Forge developer console metrics |
| AssetPilot resolver response time, 95th percentile | Under 1.5 seconds | Forge invocation metrics |
| Connect scheduled syncs that start on time | 99% | Connect run log |
| Connect webhook first attempts delivered within 5 minutes, when the endpoint is healthy | 99% | Connect delivery log |
| Critical support requests answered within 24 hours | 100% | Support desk |
Get help
See the support page for response times and how to report a problem.